That’s what Rufi suggested when you got angry. Try counting from 1 till a certain number before you speak again. The numbers greatly varies, depending on how angry you are at that time.
Right, I’m trying to purchase my flight ticket online from MAS as I need to be in KL for my mate’s birthday. I totally forgot about his birthday until his GF called to confirm if I’m joining. So I went ahead and choose the destination, select the date, spend 5 minutes keying in all the required details and finally submit!
(Please wait while we process bla.. bla.. bla.. )
And then it has to happen. It shows a warning about the payment that says I’ve rejoined the MAS booking engine out of sequence when they were expecting payment to be completed. They suggest that I finish entering details on the payment pages (hello? I’m freaking sure I’ve done that before I proceed to payment), or call their hotline quoting a given reference number.
Option 1 is not viable because I could not roll back to the previous page. Option 2 is not preferable. Calling hotline during night time plus when I’m angry? Can you imagine the moment I got connected only to be greeted by the answering machine asking me to press 1 for English language, press 2 for Bahasa..
How about option 3, you upgrade and maintain your bloody booking engine?
I’ve passed the booking reference number to mom and hopefully it’ll be settled tomorrow. (Thanks mom.) So much trouble for Malaysian Hospitality eh?
Perhaps I should keep counting.
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